Late Shipments

If We Ship Late to You:

There will be times where the person before you returned the camera late or where we are delayed on our end for a variety of reasons. We allow ourselves a two-day grace period from the shipment date (the first of the month), but if we ship past that date, we will either overnight the rental to make up for it or we will prorate the time lost at the beginning of the rental. Alternatively, you have the option to cancel your rental altogether if the shipment has not yet shipped and will arrive later than six business days after the start of your rental period (four days for rentals being picked up in-person). If it arrives within this time period, cancellation for a full refund is not an option. This is agreed to as part of our rental terms at checkout and is further enumerated in the How It Works page that is also includes agreed conditions of rental upon checkout.

Keep in mind that we usually ship from New York. Shipping times for your cameras may vary based on the arrival destination.

Extensions:

Due to the fact that people may have reserved the camera for the period directly following the end of your rental period, we may not always be able to extend rentals beyond your original rental period. But we will do so upon request when and where possible if you received your camera late. The best way to do this is to check availability and immediately check out for the following time period on the website to reserve your extension.

If your extension request is not based on a mistake we made, we will accommodate any request made at least six days before your rental return date if the schedule allows for it.

If You Ship Late to Us:

We need to keep the machine moving, so getting your gear back to us on time (by the last day of your rental period) is critical. Should you fail to do so, a daily fee of $15 or 15 percent of the two-week rental cost (whichever is greater) will be added to the rental and deducted from the refund of your deposit.

If your shipment is late to us due to a mistake on the shipping company's end, provide proof to us that you dropped it off on time, and we'll work with you on the late fees. Again, we don't want to stiff you, and we won't. But we need some ways to apply pressure for everyone equally. This late fee applies directly to fast-tracking shipping to the next renter so they don't have to receive their gear late, either. If the camera is so late that it cuts into the next renter's time, the fees also apply to any fees we prorate for that renter's lost time.

Unless we can get a hold of you and hear otherwise, we will charge for any additional expenses including any amounts up to the full value of kit replacement after seven days of not receiving an item. If you know you're late, let us know. Again, we'll work with you.